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Tôi đã kiểm tra Return & Refund Policy của bạn. Nội dung khá đầy đủ và rõ ràng, tuy nhiên cần bổ sung thêm một số phần để bảo vệ doanh nghiệp tốt hơn và tuân thủ các tiêu chuẩn e-commerce tại Mỹ.
Last Updated: December 31, 2025
Thank you for shopping with FT NEXIS RETAIL LLC. We are committed to ensuring you are satisfied with your purchase.
Please review our policy carefully. By placing an order on ftnexis.com, you agree to the terms outlined below. FT NEXIS RETAIL LLC reserves the right to update this policy at any time and to make the final decision on all return and refund cases.
| Topic | Summary |
|---|---|
| Cancellation Window | 6 hours after order placement |
| Return Window | 45 days from delivery date |
| Refund Processing | 1-2 business days after inspection |
| Refund Method | Original payment method |
| Sale Items | Non-refundable |
You have a 6-hour window after placing your order to request changes or a cancellation. Please contact us immediately at:
Email: office@ftnexis.com
After 6 hours, your order enters the processing and fulfillment phase, and we can no longer make adjustments or cancel it.
Personalized and Custom Items: These cannot be changed or canceled once the order is submitted, as production begins immediately.
Prohibited Changes: We cannot permit the following changes once an order is placed:
Significant Changes: If you need to make significant changes to item types or quantities, we must cancel the original order (within the 6-hour window). You can then place a new, correct order.
We reserve the right to cancel orders at our discretion, including but not limited to:
If we cancel your order, you will receive a full refund to your original payment method.
Our return policy is valid for 45 days from the date of delivery. If 45 days have passed since your item was delivered, we cannot offer a return or refund.
You may request a return only if the product meets one of the following criteria:
This applies if the item you received is:
If your package arrives visibly damaged or tampered with, please report it to us within 12 days of delivery so we can provide prompt assistance.
Important: If possible, take photos of the damaged packaging before opening the package. This documentation helps us file claims with the carrier.
If you simply changed your mind, ordered the wrong size, or no longer want the item, you may still be eligible for a return within the 45-day window, provided the item meets all return conditions outlined in Section 3.
Note: Return shipping costs for change-of-mind returns are the customer's responsibility.
To be eligible for a return, your item must be in its original, new condition. We cannot accept returns if the item has been:
| Condition | Accepted? |
|---|---|
| Unworn, unwashed, with original tags | ✅ Yes |
| Tried on indoors on carpeted surface | ✅ Yes |
| Worn outdoors (even once) | ❌ No |
| Washed, cleaned, or altered | ❌ No |
| Missing original tags or packaging | ❌ No |
| Damaged by customer (not manufacturer) | ❌ No |
| Missing original shoe box or accessories | ❌ No |
| Showing signs of wear on soles | ❌ No |
The following items are final sale and cannot be returned or refunded:
We will provide a prepaid return label at no cost to you when:
You are responsible for return shipping costs when:
Estimated Return Shipping Costs:
| Destination | Estimated Cost |
|---|---|
| Within United States | $8.99 - $14.99 |
| International | $25.99 - $45.99 |
Actual costs may vary based on package weight and location.
Email our support team at office@ftnexis.com with the subject line:
"Return Request – Order #[Your Order Number]"
Please include the following in your email:
Our team will review your request within 24-48 hours and respond with one of the following:
If your request is approved, we will email you:
Please print the label and attach it securely to your return package.
Send the package to the address provided on the shipping label.
Important:
Once we receive your return, we will:
If you would like to exchange an item for a different size, color, or style:
Exchanges are subject to product availability. If your desired item is out of stock, we will offer:
Refunds are processed only after we have received and inspected the returned item.
A refund may be approved if the returned item:
Once your returned package arrives at our facility:
| Scenario | Refund Amount |
|---|---|
| Defective/Incorrect Item | Full refund (including original shipping) |
| Change of Mind | Product price only (original shipping not refunded) |
| Partial Return (multi-item order) | Prorated refund for returned items only |
| Item returned in damaged condition | Refund minus restocking fee (up to 20%) |
Refunds will be credited back to your original form of payment (PayPal or Credit/Debit Card).
| Stage | Timeframe |
|---|---|
| Return inspection | 3-5 business days |
| Refund processing | 1-2 business days |
| Bank/Card processing | 5-15 business days |
| Total estimated time | 9-22 business days |
The timeline for funds to appear in your account depends on your financial institution's policies.
If you haven't received your refund after the expected timeframe:
In some cases, we may offer store credit instead of a refund:
If your return package is damaged during shipping back to us:
If your return package is lost:
For international orders:
During the holiday season (November 1 – December 31), we extend our return window:
All FT NEXIS products are covered against manufacturing defects for 90 days from the date of delivery. This warranty covers:
The warranty does not cover:
Email office@ftnexis.com with:
We will review your claim and respond within 48 hours.
In certain circumstances, a restocking fee may apply:
| Scenario | Restocking Fee |
|---|---|
| Item returned in original condition | No fee |
| Item returned with minor signs of use | Up to 15% |
| Item returned with damaged packaging | Up to 15% |
| Item returned without original box | Up to 20% |
| Item returned outside return window (if accepted) | Up to 25% |
Restocking fees will be deducted from your refund amount.
To protect our customers and business, we monitor return activity for potential abuse. We reserve the right to:
Examples of return fraud include:
If you need help with a return, refund, or exchange, our team is here to assist.
Email: office@ftnexis.com Phone: +1 (859) 379-4489 Address: 212 N. 2nd St. STE 100, Richmond, KY 40475
Response Time: We reply to all inquiries within 24 business hours (Monday-Friday).
